SHIPPING AND HANDLING
A certain amount of stock within a design will have been handcrafted and hallmarked in advance of selling and so readily available to ship as soon as possible and within 1-2 working days of purchase- this does not include weekends or bank holidays. The shipping and handling time frame may be altered and extended at busy periods to 3-5 working days. The website homepage will be updated to reflect any changes in shipping and handling times.
Please allow up to a month to receive a custom order/bespoke item. We will keep you closely informed of time frames for bespoke orders up and till completion. If you have any queries, please use the 'Contact Us' form or drop The Sylverling Workshop a direct email: [email protected], or telephone: 07968714663
FREE UK SHIPPING
All jewellery is sent out via Royal Mail Signed For 1st Class or Special Delivery for orders over £100 in value. Both methods of shipping will require a signature upon delivery. The Royal Mail Courier should sign on your behalf during the COVID 19 pandemic. An email with your tracking number will be sent to you once your parcel has been dispatched.
The Sylverling Workshop cannot be held responsible for any taxes, charges or custom duties levied or restrictions enforced by your country, in transit or on arrival of your package- this is your sole responsibility, any fees, duties etc are payable by you.
Postage to Europe is being offered at a flat rate of £9.90. This will be added to your basket at the checkout.
Parcels will be sent out via Royal Mail International Tracked and Signed For or Parcelforce Worldwide. Royal Mail aim to deliver within 3-5 working days but please allow extra time for your parcel to proceed through custom channels of each country. Insurance is included for the value of £50 up to £250 depending on the value of your order.
If you cannot see your country in the drop down menu at checkout, then we are sorry that we are not currently able to ship to you.
ALL OTHER COUNTRIES
Postage to all other countries outside of the UK and Europe is being offered at a flat rate of £14.34. This will be added to your basket at the checkout. Parcels will be sent out via Royal Mail International Tracked and Signed For or Parcelforce Worldwide. Royal Mail aim to deliver within 5-7 working days but please allow extra time for your parcel to proceed through custom channels of each country. Please also allow extra time to receive your parcel at very busy times of the year such as holiday periods where parcel traffic will be high.
Insurance is included for the value of £50 up to £250 depending on the value of your order.
NO PLASTIC PACKAGING! Your order will be sent in eco-friendly, recyclable, biodegradable packaging and the outer mailing will be either a bag which is reusable and fully compostable, or your order will be packed inside a cardboard mail box.
Your ordered goods will be delivered to the address you provided at the time of purchase.
It is your responsibility as the buyer to ensure that the delivery details you have provided are correct and accurate, and that someone is there at the address to take delivery of the goods.