Returns & Exchanges

RETURNS POLICY

All jewellery is handcrafted at The Sylverling Workshop and great care is taken to produce pieces of jewellery that are of fine design and yet hard-wearing. We really do hope that you will be entirely happy with your jewellery item(s) but if for any reason you wish to return your item(s), please contact us with 14 days commencing the day after receiving your order.

The Sylverling Workshop adheres to distance selling returns and refunds policies in accordance with and as set out by https://www.gov.uk/accepting-returns-and-giving-refunds

POSTING YOUR RETURNS

The buyer should return goods to The Sylverling Workshop in their original packaging, wherever possible within 14 days of informing The Sylverling Workshop of the wish to cancel. Please contact via the contact form, email or telephone to obtain the return address.

The buyer is responsible for return shipping costs. It is strongly advised to send the return package by Royal Mail: 1st class Special Delivery (tracked) or the nearest equivalent in the country of the returner for items over £50 or, 1st class signed for (trackable) items under £50. The Sylverling Workshop will not accept any responsiblilty for any loss or damage to items during transit and for this reason The Sylverling Workshop recommends posting items back using recorded or secure delivery method or, as above, equivalent method of each country.

In the instance of an exchange being accepted and a replacement item being sent out, outgoing postage from the workshop will be paid for by The Sylverling Workshop.

BESPOKE AND PERSONALISED CUSTOM ORDERS

Personalised products are made to order and are therefore non-refundable and non-exchangeable. We will however, exchange parts of your order such as chain length if these are not the right length.

REFUNDS

All refunds will be processed after the returned goods have been received at The Sylverling Workshop.

All refunds will automatically go back to the original payment method used at the time of purchase.